shipping sucks and customer service does not exist
i have the same issue as the customers below, placed order 3 weeks ago and have heard nothing. crazy part is i read some of these bad reviews about shipping before i placed my last order but i brushed it off because i have ordered from them in the past multiple times with no problem, but now here i am leaving a review saying the same thing as everybody else. not cool at all, i just want my money back at this point i will go back to using classic grooming because i never had a issue with them, very disappointed in this service smh
Literally an amazing set of products with the worst shipping and order fulfillment in history. This is a problem. I'm desperately trying to support black businesses but The support email doesn't work and there is zero communication from them. It's been almost a month now and no word at all about the status of my order. This is the 3rd time for me and I'm not happy to say that I have to look elsewhere because this is a company that is not trying to deliver my order. I don't know what the problem is but I really wished you all could fix it before I lost my patience. Now I just want my $58 back. 😔 Make it make sense bro's.
I have used their beard butter for a while and was happy with the product. Placed in order over a month ago and they charged my card immediately and then nothing. The Order confirmation stated 3-5 Days($15.00) for shipping but to date(order placed on 8/1/22), I have heard nothing.
I tried contacting via their site chat, but heard nothing back. I just contacting them via email, but got nothing. I contacted their IG account got a reply asking for my Order #. I provided that immediately, along with a screen shot of the order confirmation(on 8/19/22) and then got no response at all.
I've contacted AMEX and will now let them handle things.
As a black man, I felt it was important to support a Black Owned business, but obviously they don't value that, so I am taking my future business elsewhere. The lack of response and professionalism, is very disappointing but, they definitely will never see another dollar of my money
Still haven't received my shipment that was supposedly shipped over 2 weeks ago.....ridiculous